Shipping Policy

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

Mexiqueen is not responsible for incorrect addresses. PLEASE revise your address before buying.

Please note that MEXIQUEEN cannot assume responsibility for packages that are lost or stolen in the mail.

Any shipping issues must be handled by USPS. (US POSTAL SERVICES)

If your items show as delivered on USPS website but you did not received

Please file a missing mail search with the post office, you can file the missing mail search using the link below:

Missing Mail and Lost Packages | USPS

Once you receive a claim number please give it to us and we'll get back to you.